Shipping conditions

How much does shipping cost?

We offer express shipping at a flat rate of $15.99 or standard shipping at $6.99 per order. If your total order value exceeds $50, shipping is free.

Can I still change or cancel my order?

If you need to make changes to your order, please contact us at support@novalabcc.com before 3:00 PM PST. We cannot make changes after this time.

Will I receive a tracking number?

You will receive an email once your order has shipped.

If you don't receive one, please email support@novalabcc.com.

All orders require a signature upon delivery. Please ensure your provided address is staffed during business hours.

Which courier do you use?

novalabcc.com uses FEDEX, USPS, and DHL

Delivery time: 7-15 days

Is a signature required for delivery?

A signature is required upon receipt of the goods. Please ensure that you or someone else is available to receive the package.