Refund Policy

Returns

We want you to be completely satisfied with your online purchase. That's why we offer a 14-day return period from the date of delivery.

RETURN POLICY

We want you to be completely satisfied with your online purchase.

If for any reason you change your mind, you are welcome to return it to us within 14 days of receipt. We offer refunds, exchanges, and credit notes under the following conditions:

RETURN POLICY

Items must be returned in their original condition, unworn, unaltered, unwashed, and with tags attached. If the item is returned despite these conditions, your return will be shipped back to you at an additional cost.

REFUNDS

Full-priced items are eligible for a full refund;

FULL PRICE

Full-priced items are eligible for a refund, exchange, or credit note;

CLEARANCE ITEMS

Clearance items or items purchased during a flash sale/promotional event are only eligible for a credit or exchange;

FINAL SALE

Items marked "Final Sale - No Returns or Exchanges" are non-returnable. If goods are returned despite this policy, the items will be returned to you for an additional fee;

Promotional Code

Orders placed using a promotional code that provides a discount on the order (excluding our 10% welcome offer) are only eligible for a credit or exchange;

SWIMMING

All swimwear must be tried on with underwear; the hygienic strip must remain in place and will not be accepted if removed or altered;

GIFT CARDS

Gift cards are non-returnable;

RETURNS

We recommend trying on all items immediately upon receipt to ensure you can return them within the return period.

novalabcc.com assumes no responsibility for missing incoming deliveries of a returned item. We recommend returning your items via registered or traceable mail services, as return packages are the customer's responsibility until they are received by novalabcc.com.

RETURN PROCESSING TIME

We strive to process refunds daily, but please allow 3-5 business days for your return to be processed. You will receive an email notification when our team receives your return and again when it has been processed.

If the return is initiated by the consumer, they are responsible for the shipping costs. The exact fee depends on the express company you choose.

RETURN PROCESSING TIME

We strive to process refunds daily, but please allow 3-5 business days for your return to be processed. You will receive an email notification when our team receives your return and again when it has been processed.

If the return is initiated by the consumer, they are responsible for the shipping costs. The exact fee depends on the express company you choose. If the delivered goods are damaged or defective for reasons attributable to us, the consumer is not obligated to bear the shipping costs for this reason.
The number of days to cancel an order is 3 days.
The processing time for an order is 7-15 days after the order is placed.
If the consumer cancels the order before the delivery date and within the order cancellation period specified on the website, the order can be canceled.
The items must be new and unused.
The original packaging, tags, accessories, etc., must be complete.
Certain products (such as customized products, promotional products, etc.) cannot be returned unless there are quality issues.
Return Address: 2F, No. 37, Hengxing Industrial Park, Shangfeng Road, Qingxi Town, Dongguan City, Guangdong Province, China, Postal Code 523660

DEFECTIVE ITEMS

We sincerely apologize for any inconvenience caused by receiving a defective product. Please contact our customer service team at support@novalabcc.com with your order number and pictures of the defect. We will work with you to resolve the issue as quickly as possible.

NEED HELP?

· support@novalabcc.com